Home / Frequently Asked Questions

1. [COMPATIBILITY] What are the mobile device requirements?

  • Requires mobile device with Bluetooth version 4.0 or higher and Cellular/GPS
  • For Apple iOS, requires iOS version 9.0 or higher
    • iPhone 5S and later
    • iPad Air and iPad Pro and later (Cellular versions only)
    • iPad Mini 2 and later (Cellular versions only)
    • Not compatible with iPhone 4S,5, 5C, iPod Touch
    • Not compatible with iPad 1, 2, 3, 4, iPad Mini 1, or any non-Cellular iPad
  • For Android, requires any Android smartphone or tablet with Android 4.4 (KitKat) or higher with Cellular/GPS

2. [COMPATIBILITY] What are the browser requirements for the ZED Fleet Manager Portal?

ZED’s Fleet Manager Portal is compatible with Safari, Chrome, Firefox and IE9 and up.

3. [COMPATIBILITY] What kinds of trucks work with the ZED Bluetooth Adapter?

Our adapter works with any truck with a 9-pin (J1939) port.

If you don’t have a 9-pin port, we sell cables to support the following:
16-pin diagnostic port for Volvo and Hino
6-pin J1708 diagnostic port for vehicles made in the early-2000s
9-pin relocation cables for ports that are too close to the clutch pedal such as some Freightliner Cascadias

4. [TROUBLESHOOTING ISSUES] I don’t see the adapter on the list of pairable adapters.

1. Make sure the ZED Bluetooth Adapter is on. If the LED at the top of the the Bluetooth Datalink Adapter is not lit, the adapter is not powered. Please check the connection to the diagnostic port.

2. Make sure the adapter is in pairing mode. After plugging in, push the button at the top of the Bluetooth Datalink Adapter. When the light blinks green, it is discoverable. Now try pairing with the device again in the mobile app.

3. When button is pressed and the LED stays solid green, this means that the Datalink Adapter is already paired with another device. Please make sure that your co-driver is unpaired from the adapter. If you don’t know who may be paired with the adapter, unplug the adapter and plug it back in, then try pairing with the device again.

4. If the adapter is discoverable (flashing green LED), but you still don’t see it on the list of pairable adapters, the device may be out-of-range of adapter. Make sure your are within 5 feet of the adapter when pairing.

5. If you are still unable to pair with the adapter, you may need to Force Quit the ZED mobile app and restart it. See this tutorial for details.

5. [TROUBLESHOOTING ISSUES] I’m getting the warning that the Bluetooth on my phone is turned off, how do I fix this problem?

On your phone, go to Settings > Bluetooth, tap Bluetooth and make sure Bluetooth is turned on.

6. [TROUBLESHOOTING ISSUES] I keep seeing “reconnecting” show up as a status.

This means that the device is at the edge of Bluetooth range or there is signal interference present. To mitigate this issue, move your device closer to the ZED Bluetooth Adapter and make sure that there are no other devices transmitting strong signals near the 2.4 GHz frequency.

7. [TROUBLESHOOTING ISSUES] I’m driving with a co-driver. Can we both be connected to the adapter at the same time?

ZED is not currently compliant with all regulations related to co-drivers. Only one phone can be connected to ZED Bluetooth Adapter at a time. This means that for co-driving situations, the current driver must be paired to ZED Bluetooth Adapter. When it’s time for the co-driver to drive, the driver must unpair from the ZED Bluetooth Adapter by temporarily turning off Bluetooth on their mobile device, allowing for the co-driver to become paired.  

8. [TROUBLESHOOTING ISSUES] How do I provide my feedback?

Please email feedback@zed-eld.com. We would love to hear about what you like and didn’t like about your experience.

9. [TROUBLESHOOTING ISSUES] I think my adapter is faulty, what do I do?

Call customer support at (888) 315-9788. We will work on getting you a new adapter.

10. [TROUBLESHOOTING ISSUES] What should I do if my adapter is lost or stolen?

Please let your Fleet Manager know and order a replacement adapter. There is no user account information stored on the adapter, making it easy to swap from an new adapter.

11. [TROUBLESHOOTING ISSUES] What if I get a new phone?

Your data will be protected with your ZED account. If you need to get a new phone, you can always access your account again by downloading ZED onto your new phone. You’ll need to simply log in and then have access to all of your account history.

12. [DRIVERS’ MOBILE APP] I downloaded the app but can’t sign up. What do I do?

Please send your Fleet Manager to zed-eld.com to sign up for an account. Once your fleet is registered and your Fleet Manager sets up your Commercial Drivers License number, you can use the ZED app.

13. [DRIVERS’ MOBILE APP] What is the average data usage on a cellular network per month?

It’s about 10MB per month for E-log. If you use mapping and routing, data usage will vary based on length of trips and frequency of use.

14. [DRIVERS’ MOBILE APP] What if I unplug the adapter and plug it back later?

The adapter will only track data when it is plugged in. When you unplug it and plug it back later, it will only start tracking your data when it is plugged in. Any duty status updates made manually in the app will be denoted as a manual update in ZED’s database.  

15. [DRIVERS’ MOBILE APP] How does logging in and out of the app work?

Once you’re logged in, you remain logged in until you decide to manually log out. Even when your app is backgrounded or is off, you’ll be automatically logged back in when you open the app. If you are sharing a device, we recommend that you manually log out when you are done for the day.

16. [DRIVERS’ MOBILE APP] How does it work if another driver and I share the adapter?

You will each need to pair with the adapter one at a time. Only one driver’s device can be connected at a time. The mobile app will only associate data to the account logged in during truck use.

17. [DRIVERS’ MOBILE APP] How does it work if another driver and I share a tablet or smartphone?

The mobile app will always associate data with the driver that is logged in. If you are sharing a device, we recommend that you manually log out when you are done for the day and log in again at the start of your shift so that you can be sure to claim your driving time.

18. [DRIVERS’ MOBILE APP] May I use the app while driving?

Aside from commercial routing, we recommend that you do not use the app while driving due to safety issues. In many states, it is illegal to actively use your smartphone or tablet while driving.

19. [DRIVERS’ MOBILE APP] How do I edit my day logs?

You can edit your day logs by going to the bottom tab bar and tapping “Day Log”. Tap on the date that you would like to edit. (Note: you can only edit up to 7 days past to the current date.) Tap on any log entry you would like to edit. You will land on “Duty Status” screen. Tap “Edit”. Currently, fleet managers can’t edit day logs.

20. [FLEET MANAGER PORTAL] How do I sign up?

If you are the first person from your company to sign up, please contact our customer service to get your company account. If someone at your company already signed up, then he/she may invite you to the Fleet Manager Portal. Once you’re signed up, you can set up accounts for your drivers.

21. [FLEET MANAGER PORTAL] Will I get notifications about my driver?

Not yet. We plan to build notifications to alert fleet managers of key driver actions in the future. However, you can always view active trips in your dashboard and get a summary of all your drivers’ location and duty status.

22. [FLEET MANAGER PORTAL] What are your supported cycles?

• USA Property 70hr / 8day
• USA Property 60hr / 7day
• USA Passenger 70hr / 8day
• USA Passenger 60hr / 7day
More cycles will be added in the future.

23. [FLEET MANAGER PORTAL] Do you support exemptions?

Not yet.

24. [ELD MANDATE] How does the FMCSA’s ELD Mandate affect me?

On December 16, 2015, FMCSA published its final rule requiring the adoption and use of electronic logging devices (ELDs) by all drivers required today to complete paper records of duty status. The rule requires adoption and use of compliance ELDs within two years from the date the final rule was published, which would be December 2017. FMCSA will, however, allow fleets and drivers to use devices that meet the current standard for Automatic On-Board Recording Devices (AOBRD) (49 CFR 395.15) until December 2019. This is a two-year grandfather clause from the final deadline for adoption of ELD. If the device can be upgraded to meet ELD requirements, the device can be continued to be used. ELD Rule Exceptions The following are not required to use ELDs (but carriers may choose to use ELDs even if they are not required): - Drivers who use paper logs no more than 8 days during any 30-day period. - Driveaway-towaway drivers (transporting an empty vehicle for sale, lease, or repair). - Drivers of vehicles manufactured before model year 2000.

25. [ELD MANDATE] What do I need to do?

Carriers must evaluate and select ELDs. Carriers must ensure ELDs are installed and that drivers and administrative staff are trained to use them. The deadline for regulatory compliance is December 18, 2017 for those using paper logs or logging software. The deadline for regulatory comlinace is December 16, 2019 for carriers using older/existing AOBRDs (Automatic On-Board Recording Devices).

The Compliance Checklist for Carriers includes additional information.

Drivers must understand and be able to use ELDs by the required deadline, including how to annotate and edit RODS (Records Of Duty Status), certify RODS, and collect required supporting documents. You will also need to know how to display and transfer data to safety officials when requested.

The Compliance Checklist for Drivers and the Using ELDs section provide more details.

26. [ELD MANDATE] What are the benefits of ELD?

1. ELDs make it easier, simpler, and quicker to keep driver logs. 2. ELDs limit mistakes and reduce form and manner errors. 3. ELDs provide information to drivers and motor carriers so that drivers can better manage fatigue and schedule issues. 4. ELDs correctly record location and accurate information to easily track duty status. 5. ELDs are a good management tool and back office asset to improve productivity and enhance compliance. 6. With ELDs, there is less paperwork, and driver logs are orderly, clear, and accurate.

27. [ELD MANDATE] Where can I find more information about the ELD Mandate?

Please visit https://www.fmcsa.dot.gov/hours-service/elds/electronic-logging-devices for more information.

28. [MALFUNCTIONS] What must a driver do if there is an electronic logging device (ELD) malfunction?

If an ELD malfunctions, a driver must: 1. Note the malfunction of the ELD and provide written notice of the malfunction to the motor carrier within 24 hours; 2. Reconstruct the record of duty status (RODS) for the current 24-hour period and the previous 7 consecutive days, and record the records of duty status on graph-grid paper logs that comply with 49 CFR 395.8, unless the driver already has the records or retrieves them from the ELD; and 3. Continue to manually prepare RODS in accordance with 49 CFR 395.8 until the ELD is serviced and back in compliance.

29. [MALFUNCTIONS] What are “power data diagnostic events” and “power compliance malfunctions”?

“Power data diagnostic events” occur when an ELD is not powered and fully functional within one minute of the vehicle’s engine receiving power and does not remain powered for as long as the vehicle’s engine stays powered. “Power compliance malfunctions” occur when an ELD is not powered for an aggregated in-motion driving time of 30 minutes or more over a 24-hour period across all driver profiles.

30. [MALFUNCTIONS] What are “engine synchronization data diagnostic events” and “engine synchronization compliance malfunctions”?

“Engine synchronization data diagnostic events” occur when an ELD loses ECM connectivity to any of the required data sources (engine power status, vehicle motion status, miles driven, and engine hours) and can no longer acquire updated values for the required ELD parameters within five seconds of the need. “Engine synchronization compliance malfunctions” occur when ECM connectivity to any of the required data sources (engine power status, vehicle motion status, miles driven, and engine hours) is lost for more than 30 minutes during a 24-hour period aggregated across all driver profiles.

31. [MALFUNCTIONS] What is a “timing compliance malfunction”?

A “timing compliance malfunction” occurs when the ELD can no longer meet the underlying compliance requirement to record Coordinated Universal Time (UTC), where ELD time must be synchronized with UTC, not to exceed an absolute deviation of 10 minutes at any time.

32. [MALFUNCTIONS] What is a “positioning compliance malfunction”?

When an ELD fails to acquire a valid position measurement within 5 miles of the commercial motor vehicle moving and 60 minutes has passed, a “position compliance malfunction” will be recorded in the data diagnostic.

33. [MALFUNCTIONS] What is a “data recording compliance malfunction”?

A “data recording compliance malfunction” occurs when an ELD can no longer record or retain required events or retrieve recorded logs that are not kept remotely by the motor carrier.

34. [MALFUNCTIONS] What is a “missing required data elements data diagnostic event”?

A “missing required data elements data diagnostic event” occurs when any required data field is missing at the time of its recording.

35. [MALFUNCTIONS] What are “data transfer data diagnostic events” and “data transfer compliance malfunctions”?

A “data transfer data diagnostic event” occurs when the operation of the data transfer mechanism(s) is not confirmed. A “data transfer compliance” malfunction occurs when the ELD stays in the unconfirmed data transfer mode following the next three consecutive monitoring checks.

36. [MALFUNCTIONS] What is an “unidentified driving records data diagnostic event”?

An “unidentified driving records data diagnostic event” occurs when more than 30 minutes of driving time for an unidentified driver is recorded within a 24-hour period.